Your Privacy Is Our Commitment

1 Introduction

acq999 is a trusted online gaming and betting platform committed to providing safe and enjoyable entertainment for players in Bangladesh. This Privacy Policy ("Policy") explains how acq999 collects, uses, stores, and protects your personal information.

By using the acq999 website (acq999.lat) or registering on our platform, you are considered to have consented to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our customer support team for assistance.

We believe your privacy is a fundamental right. That is why acq999 always follows the highest standard of data protection technologies and practices to protect your personal information from unauthorized access, disclosure, or misuse.

2 What Information We Collect

acq999 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number (for verification purposes where required)
• Mobile number and email address
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

2.3 Gaming Activity Information

• Game play history, betting patterns, and preferences
• Account login times and session information
• Win and loss records and reward history

2.4 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Information obtained from cookies and similar tracking technologies
• Referral source and page visit information

3 How We Collect Information

acq999 collects your information through various methods:

3.1 Direct Collection

You provide information directly when you register on our platform, update your profile, request a deposit or withdrawal, or contact our customer support. This information is collected through registration forms, verification processes, or direct communication.

3.2 Automatic Collection

When you use our website, certain technical information is collected automatically. This includes cookies, log files, and similar technologies. This information is used to ensure platform security and improve the user experience.

3.3 Collection from Third Parties

In certain cases, information may be collected from third-party service providers for the purpose of identity verification or fraud prevention. This information is always collected lawfully and through secure methods.

4 Purpose of Using Information

acq999 uses your information for the following purposes:

4.1 Account Management

• Creating, verifying, and securing accounts
• Ensuring the login process and confirming identity
• Sending password recovery and security alerts

4.2 Financial Transaction Processing

• Processing deposits and withdrawals via bKash, Nagad, Rocket, or Upay
• Maintaining transaction records and issuing receipts
• Preventing financial fraud and unauthorized transactions

4.3 Customer Service Improvement

• Providing 24/7 live chat support
• Resolving your issues quickly
• Improving platform service quality and user experience

4.4 Responsible Gaming

• Monitoring players' gaming behavior
• Identifying problematic gaming patterns and providing support
• Ensuring age verification (for users aged 21 and above only)

4.5 Marketing and Communication

• Informing you about relevant offers and bonuses based on your preferences
• Sending important platform updates and notifications
• You can opt out of marketing communications at any time

5 Data Protection and Security Measures

acq999 gives the highest priority to protecting your personal information. We keep your data secure using the latest industry-standard technologies and practices.

5.1 Technical Protection

• All data is protected by SSL (Secure Socket Layer) encryption
• Sensitive information is stored with industry-standard encryption algorithms
• Secure firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

5.2 Administrative Protection

• Only authorized personnel can access your information
• All staff are bound by strict confidentiality agreements
• Regular security training is provided

5.3 Data Retention Limits

Your information will be retained for as long as it is needed for the relevant purpose, or for as long as required to meet legal obligations. Financial transaction records may be retained after account closure in accordance with legal requirements.

6 Data Sharing and Third Parties

acq999 does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in certain circumstances:

6.1 Service Provider Partners

Trusted third-party service providers required to operate our platform (payment processors, game software suppliers such as Pragmatic Play, PG Soft, JILI, Spribe, etc.) may have access to limited information. These partners are bound by strict confidentiality agreements and may only use information for specified purposes.

6.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, only the amount of information legally required will be disclosed.

6.3 Fraud Prevention

Information may be shared with relevant authorities to prevent and investigate financial fraud, money laundering, or other illegal activities.

7 Cookies Policy

acq999 uses cookies and similar tracking technologies that enhance your browsing experience and ensure the functionality of the platform.

7.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to understand and improve platform usage

7.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

8 User Rights

As a user of acq999, you have the following rights over your own personal information:

8.1 Right to Access Information

You can find out at any time what information we are storing about you and how it is being used.

8.2 Right to Correction

If any of your information is incorrect, you can contact our customer support to request a correction.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted, however some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You can object to and opt out of the processing of your information for marketing messages or other non-essential purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our 24/7 live chat support or email us at [email protected]. We will process your request promptly.

9 Protection of Minors

acq999 is operated for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

A request to parents and guardians: monitor your child's online activity and if you believe a minor is using our platform, notify us immediately at [email protected].

10 Policy Changes and Updates

acq999 reserves the right to amend or update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on our website and attempt to inform you through your registered contact method.

If you continue to use the platform after changes have been made, this will be considered your consent to the new Privacy Policy. We therefore recommend that you review this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: