acq999 Terms and Conditions

1.1 Description of Services

acq999 is an online entertainment platform offering casino games, sports betting, live casino and other interactive gaming services. The platform provides a complete service in Bengali for users in Bangladesh.

1.2 Age Limit and Eligibility

To open an account and use any service on this platform, you must be 21 years of age or older. acq999 reserves the right to verify your age at any time. Providing false information may result in account termination and forfeiture of deposited funds.

• Valid proof of age must be provided at the time of account registration
• Each individual may operate only one account
• Opening or managing an account on behalf of another person is prohibited

1.3 Account Registration

When registering with acq999, you must provide accurate and up-to-date personal information. Providing false or misleading information is a direct violation of these terms. acq999 may request verification of any documents when necessary and reserves the right to suspend withdrawals until verification is complete.

2.1 Login Credentials Protection

It is your responsibility to keep your acq999 account username and password completely confidential. Do not share this information with any third party. If you suspect unauthorized access to your account, contact our live chat support immediately.

2.2 Account Suspension and Termination

acq999 reserves the right to investigate, suspend or permanently close any account for the following reasons:

• Violation of any clause of these terms and conditions
• Evidence of fraudulent activity or manipulation
• Suspicion of money laundering or illegal financial activity
• Operating multiple accounts
• Abuse of the bonus system

3.1 Minimum Deposit and Withdrawal

The minimum deposit amount on the acq999 platform is ৳300 for each payment method. The minimum withdrawal amount is ৳500. Transactions below these limits will not be processed.

3.2 Accepted Payment Methods

acq999 currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — mobile financial service authorized by the postal department
• Rocket — mobile banking solution by Dutch-Bangla Bank
• Upay — modern digital payment service

Only payment accounts registered in your own name may be used. Third-party payment methods will not be accepted.

3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 10 to 45 minutes. Additional time may be required if verification is needed. Before making a withdrawal, ensure your account has been fully verified.

3.4 Transaction Verification

acq999 monitors all transactions in accordance with its anti-money laundering policy. Additional document verification may be required for suspicious transactions. Withdrawals may remain on hold until verification is complete.

4.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. Depositing ৳22,000 or more gives the maximum bonus of ৳20,000, bringing the total balance to ৳42,000. The bonus will not exceed ৳20,000.

4.2 Wagering Requirements

The wagering requirement for all bonuses is 20 times (20x). This means a withdrawal request can be made only after placing bets totaling 20 times the bonus amount. Attempting to withdraw before the wagering requirement is met will result in cancellation of the bonus.

• Bonuses are valid for a set period from the date they are received
• Some games may contribute less toward wagering when played with bonus funds
• Only one bonus can be active at a time
• If bonus abuse is detected, the bonus and any associated winnings will be cancelled

4.3 Bonus Cancellation Conditions

A bonus may be automatically cancelled in the following situations: upon expiry, if terms and conditions are violated, if a bonus is claimed from multiple accounts, or if any loopholes in the bonus system are exploited.

5.1 VIP Levels

The acq999 VIP program has three levels. Level progression is determined based on your gaming activity and contributions:

• Bronze — weekly cashback up to 0.4%
• Silver — weekly cashback up to 0.8%
• Gold — weekly cashback up to 1.2%

5.2 Cashback Terms

Cashback is calculated weekly and credited to your account. The cashback amount is not directly withdrawable — it is provided as credit for use on the platform. acq999 reserves the right to modify the VIP program terms and conditions at any time.

6.1 Fair Play

acq999 uses a Random Number Generator (RNG) and certified game providers to ensure fairness across all games. The outcome of every game is independent and verifiable.

6.2 Technical Errors

If a game is left incomplete due to a technical malfunction, connectivity issue or server error, acq999 may restart, cancel or refund the bet for that game. acq999 is not obligated to pay out incorrect winnings displayed as a result of a technical error.

6.3 Prohibited Activities

The following activities are strictly prohibited. If detected, the account will be terminated and deposited funds will be forfeited:

• Playing games using software, bots or automated tools
• Exploiting game vulnerabilities or bugs to gain an unfair advantage
• Colluding or conspiring with other players
• Money laundering or illegal financial activity
• Using a false identity or fraudulent documents

7.1 Commitment to Responsible Gaming

acq999 places responsible gaming as its highest priority. We are mindful of the health and well-being of our members. If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page.

7.2 Self-Exclusion Feature

Any member may request temporary or permanent self-exclusion through our support team. While self-exclusion is active, no transactions will be possible on that account. We will always cooperate in implementing this decision.

8.1 Personal Data Collection

acq999 collects personal information for registration and verification purposes. This information is used solely for service delivery, fraud prevention and legal compliance. To learn about our detailed data collection and usage policy, please visit our Privacy Policy page.

8.2 Data Sharing with Third Parties

acq999 does not share your personal information with any third party except where required by law. All data is protected by SSL encryption. Our servers and databases undergo regular security audits.

9.1 Intellectual Property

All content on the acq999 website — logos, graphics, text, game interfaces and software — is the property of acq999 or its licensors. Reproduction, distribution or commercial use of this content without prior written permission from acq999 is strictly prohibited.

9.2 Game Provider Rights

The games featured on acq999 are developed by third-party software providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others. The intellectual property of these games remains entirely with the respective providers.

10.1 Complaint Submission Process

For any complaint or dispute, please first contact our 24/7 live chat support. You can also reach us by email at [email protected]. We investigate all complaints with due seriousness and work toward a prompt resolution.

10.2 Final Decision

In matters of dispute resolution, the decision of acq999 management shall be considered final. acq999 reserves the full right to cancel winnings or bonuses on any account involved in fraud or rule violations.

11.1 Service Availability

acq999 makes every effort to ensure uninterrupted service on its platform. However, the service may be temporarily unavailable due to maintenance, technical issues or external factors. acq999 is not obligated to provide any compensation in such situations.

11.2 Liability for Gaming Losses

acq999 is not responsible for any financial losses resulting from gameplay. Gaming is an entertainment activity — only bet amounts that will not affect your daily life if lost. Please play responsibly.

12.1 Right to Amend

acq999 reserves the right to change, add to or cancel these terms and conditions at any time without prior notice. Updated terms will take effect as soon as they are published on the website. Members are advised to check this page regularly.

12.2 Meaning of Continued Use

Continued use of the platform after any changes to the terms will be considered full acceptance of the updated terms. If you do not agree with the updated terms, please contact our support team to close your account.